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Windows Mobile Version 5.0 Support Code
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Windows Mobile 2003 Support Code (if Different)
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Error Message
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Troubleshooting Information
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0x85002000
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Not available.
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ActiveSync ran out of storage. Try to synchronize again after freeing more memory.
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0x85002002
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0x80042001
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There is not enough free memory on your device to synchronize information. Delete unused files from your device or close programs that are running to free up memory.
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ActiveSync ran out of storage. Try to synchronize again after freeing more storage.
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0x85002003
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0x80042002
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The server could not be reached. This can be caused by temporary network conditions.
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Synchronization was not completed because the device had to wait too long to establish a connection with Exchange Server. Try to synchronize again later.
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0x85002004
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You have stopped synchronization.
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This is an informative message and does not indicate an error. Synchronization was stopped manually.
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0x85002007
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0x80042006
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ActiveSync encountered a problem on the server.
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A temporary problem exists with the server. Try again later. If the problem persists, you may have to contact an administrator.
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0x85002008
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ActiveSync encountered a problem with the following item:
[ Item Type ]: [ Item Name ]
If the error persists, you may need to delete the item.
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An error occurred when synchronizing a single item. This error is also known as a “per-item” error. It can usually be corrected by removing the item that caused the error. If you synchronize again to determine whether the error persists, be aware that items that cause this kind of error are skipped and do not appear again.
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0x85002009
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Not available.
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A previous synchronization error requires that synchronized data be removed,. However, that removal cannot be completed. Try to synchronize again. The removal should complete correctly.
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0x8500200A
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0x80042009
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Your account information could not be detected. Choose Configure Server on the ActiveSync menu to check your Exchange Server credentials.
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When synchronization was set up with Exchange Server, the credentials page was left blank Correct the credentials or set up the device to synchronize with a desktop computer. Then, try to synchronize again.
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0x8500200B
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0x800421D9
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The server could not be reached. This can be caused by temporary network conditions.
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This error code is often returned when Exchange Server is overloaded. Try to synchronize again later.
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0x8500200D
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0x8004200C
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The device timed out waiting for you to supply credentials.
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The Exchange Server credentials page was left open too long. Re-enter the Exchange Server credentials, and then try to synchronize again.
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0x8500200F
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You have canceled synchronization.
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This error usually occurs when the Exchange Server credentials page is canceled. Make sure that you are set up correctly to synchronize with the desktop computer or with Exchange Server. Then, try to synchronize again.
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0x85010000
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Not available.
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This error code could be one of several minor Internet errors. Try to synchronize again later.
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0x85010002
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0x800421D2
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Access was denied. Choose Configure Server on the ActiveSync menu to check your server username and password.
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If you synchronize on a schedule, synchronization has been changed to manual. After reestablishing access to Exchange Server, set up the synchronization schedule.
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0x85010008
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0x800421D8
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The proxy server you have specified is incompatible with your device. Specify the correct proxy server in your connection configuration.
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If you synchronize on a schedule, synchronization has been changed to manual. After successfully synchronizing with Exchange Server, set up the synchronization schedule.
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Windows Mobile Version 5.0 Support Code
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Windows Mobile 2003 Support Code (if Different)
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Error Message
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Troubleshooting Information
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0x85010009
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0x800421D9
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The server could not be reached. This can be caused by temporary network conditions.
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Because of poor network conditions, synchronization with Exchange Server could not be completed. Typically, this condition is temporary. Try to synchronize again later.
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0x85010014
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0x80042235
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ActiveSync encountered a problem on the server.
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A synchronization source, either Exchange Server or Outlook, reported an internal error. Typically, this condition is temporary. Try to synchronize again later. If the problem persists, you may have to contact an administrator.
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0x85010015
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0x80042236
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ActiveSync encountered network problems or an internal server error while synchronizing.
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This kind of error is often returned when Exchange Server runs out of memory. Typically, this condition is temporary. Try to synchronize again later.
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0x85010016
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0x80042237
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ActiveSync encountered network problems or an internal server error while synchronizing.
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The network returned an error message. Typically, this condition is temporary. Try to synchronize again later.
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0x85010017
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0x80042238
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ActiveSync encountered a problem on the server.
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This message is often returned when Exchange Server is overloaded. Typically, this condition is temporary. Try to synchronize again later.
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0x85010018
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0x80042239
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ActiveSync encountered a problem on the server.
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This error is usually caused by network conditions. Typically, this condition is temporary. Try to synchronize again later.
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0x85010019
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0x8004223A
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ActiveSync encountered network problems or an internal server error while synchronizing.
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Exchange Server reports an Internet error. Typically, this condition is temporary. Try to synchronize again later.
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0x85020002
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0x800422BD
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The server could not be reached. This can be caused by temporary network conditions.
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The connection to Exchange Server was lost. Typically, this condition is temporary. Try to synchronize again later.
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0x85020003
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0x8004225E
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The server could not be reached. This can be caused by temporary network conditions.
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The connection to Exchange Server was lost. Typically, this condition is temporary. Try to synchronize again later.
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0x85020004
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0x8004225F
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Synchronization interrupted.
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The connection was ended by the user. Reestablish the connection, and then try to synchronize again.
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0x85020006
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0x80040024
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Cannot connect with current connection settings. To change your connection setting, tap Settings.
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Typically, this error code is caused by not having a valid network or modem connection set up. Check the connection settings, and then try to synchronize again.
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0x85020007
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0x8004227E
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The server could not be reached. This can be caused by temporary network conditions.
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Because of poor network conditions, synchronization with Exchange Server could not be completed. Typically, this condition is temporary. Try to synchronize again later.
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0x85020008
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0x80042263
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Unable to connect. Voice call is in progress.
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A voice call was in progress and interrupted synchronization. The connection is typically resumed when the call is completed.
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0x85020009
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0x80042262
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The server could not be reached. This can be caused by temporary network conditions.
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Because of poor network conditions, synchronization with Exchange Server could not be completed. Typically, this condition is temporary. Try to synchronize again later.
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Windows Mobile Version 5.0 Support Code
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Windows Mobile 2003 Support Code (if Different)
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Error Message
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Troubleshooting Information
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0x8502000A
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0x8004227D
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later.
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0x8502000B
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Cannot connect with current connection settings. To change your connection setting, tap Settings.
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Typically, this error code is caused by not having a valid network connection or modem connection set up. Check the connection settings, and then try to synchronize again.
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0x8502000C
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0x8004225D
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later.
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0x8502000D
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0x800422BE
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Synchronization interrupted.
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The connection attempt was ended abruptly. Try to synchronize again.
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0x85030000
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0x80140010
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You are roaming, and you have chosen not to use your schedule settings while roaming.
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Try to synchronize again when in the network coverage area. Manually synchronize when roaming if you are willing to incur roaming charges.
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0x85030019
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0x80140022
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ActiveSync was unable to synchronize because your wireless phone was off.
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The phone is turned off. Turn on the phone, and then try to synchronize again.
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0x85030027
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Exchange Server requires certificates to log on. Connect your device to your PC on the corporate network to obtain a certificate.
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In environments where security certificates are required, synchronization cannot be completed until the correct certificate is obtained. You may have to contact an administrator to obtain a certificate.
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0x85030028
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Cannot obtain a valid certificate. To try again, please disconnect and reconnect your device to a PC on the corporate network. If this problem persists, please contact your administrator.
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In environments where security certificates are required, synchronization cannot be completed until the correct certificate is obtained. You may have to contact an administrator to obtain a certificate.
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0x80072ee1
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072ee2
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072ee4
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The server could not be reached. This can be caused by temporary network conditions.
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Exchange Server reports an internal error. Typically, this condition is temporary. Try to synchronize again later.
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0x80072ee5
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Synchronization could not be completed. Verify that you have entered the correct server.
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This error code can be caused by Exchange Server load conditions. Typically, this condition is temporary. Try to synchronize again later.
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0x80072ee6
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072ee7
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The server could not be reached. This can be caused by temporary network conditions.
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The Exchange Server name could not be resolved. Verify that the Exchange Server name is correct, and then try to synchronize again.
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Windows Mobile Version 5.0 Support Code
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Windows Mobile 2003 Support Code (if Different)
|
Error Message
|
Troubleshooting Information
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0x80072ee8
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072ee9
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072eea
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072eeb
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072eec
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The server could not be reached. This can be caused by temporary network conditions.
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Exchange Server reports an Internet error. Typically, this condition is temporary. Try to synchronize again later.
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0x80072eed
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Not available.
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The connection to Exchange Server could not be completed because the user name that was supplied is incorrect. Correct the user name or verify that you have access to Exchange Server. Then, try again.
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0x80072eee
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Not available.
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The connection to Exchange Server could not be completed because the password that was supplied is incorrect. Correct the password, and then try again.
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0x80072ef0
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072ef1
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072ef2
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072ef3
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072ef4
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The server could not be reached. This can be caused by temporary network conditions.
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Exchange Server reports a proxy server error. Check the proxy server settings, and then try to synchronize again.
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0x80072ef5
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later
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0x80072ef6
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later
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Windows Mobile Version 5.0 Support Code
|
Windows Mobile 2003 Support Code (if Different)
|
Error Message
|
Troubleshooting Information
|
|
0x80072ef7
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The server could not be reached. This can be caused by temporary network conditions.
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Direct network access is not available. Typically, this condition is temporary. Try to synchronize again later
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0x80072ef8
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later
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0x80072ef9
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072efa
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The server could not be reached. This can be caused by temporary network conditions.
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Synchronization could not be completed, probably because of network traffic. Typically, this condition is temporary. Try to synchronize again later.
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0x80072efb
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072efc
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Synchronization could not be completed. Verify that you have entered the correct server.
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This error code can be caused by Exchange Server load conditions. Typically, this condition is temporary. Try to synchronize again later.
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0x80072efd
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later
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0x80072efe
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The server could not be reached. This can be caused by temporary network conditions.
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The connection to Exchange Server was lost. Typically, this condition is temporary. Try to synchronize again later.
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0x80072eff
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The server could not be reached. This can be caused by temporary network conditions.
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The connection to Exchange Server was lost. Typically, this condition is temporary. Try to synchronize again later.
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0x80072f00
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072f01
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Synchronization could not be completed. Verify that you have entered the correct server.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072f04
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The server could not be reached. This can be caused by temporary network conditions.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072f05
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0x80072f05
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The security certificate on the server has expired. Check that the date and time on your device are correct.
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The date on the certificate for the Secure Sockets Layer (SSL) connection does not match the device settings. Either the device date and time are incorrect or the certificate has expired. If the certificate has expired, you may have to contact an Exchange Server administrator. If you synchronize on a schedule, synchronization has been changed from scheduled to manual.
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0x80072f06
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You have an incorrect SSL certificate common name in the Host Name field. For example, you may have entered www.server.com, when the common name on the certificate is actually www.different.com. Make sure the server name is entered correctly.
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The Exchange Server name in the ActiveSync settings is different from the name that is required to establish a Secure Sockets Layer (SSL) connection. Correct the Exchange Server name and try to synchronize again. If you synchronize on a schedule, synchronization has been changed from scheduled to manual.
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0x80072f07
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Synchronization could not be completed. Try again later.
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This error code is an Internet error that is typically temporary. Try to synchronize again later.
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Windows Mobile Version 5.0 Support Code
|
Windows Mobile 2003 Support Code (if Different)
|
Error Message
|
Troubleshooting Information
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0x80072f08
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Synchronization could not be completed. Try again later.
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This error code is an Internet error that is typically temporary. Try to synchronize again later.
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0x80072f09
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Synchronization could not be completed. Try again later.
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This error code is an Internet error that is typically temporary. Try to synchronize again later.
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0x80072f0a
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Synchronization could not be completed. Try again later.
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This error code is an Internet error that is typically temporary. Try to synchronize again later.
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0x80072f0b
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Synchronization could not be completed. Try again later.
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This error code is an Internet error that is typically temporary. Try to synchronize again later.
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0x80072f0d
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80072f0d
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The security certificate on the server is invalid. Contact your Exchange Server administrator or ISP to install a valid certificate on the server.
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ActiveSync does not recognize the certification authority that generated the certificate of the server. If you synchronize on a schedule, synchronize has been changed from scheduled to manual.
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0x80072F7A
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x80072F7C
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ActiveSync encountered a problem on your device.
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Typically, this condition is temporary. Try to synchronize again later.
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0x86000106
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A critical error has occurred. ActiveSync can recover from this error, but the next time you synchronize, you may lose changes made since your last successful synchronization.
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Any changes that were made to synchronized information on the device after the last successful synchronization will be lost the next time that you synchronize. However, synchronization should be successful.
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0x8600050D
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A critical error has occurred. ActiveSync can recover from this error, but the next time you synchronize, you may lose changes made since your last successful synchronization.
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Any changes that were made to synchronized information on the device since the last successful synchronization will be lost the next time that you synchronize. However, synchronization should be successful.
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0x80004005
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Synchronization could not be completed. If this condition persists, try deleting and then re-creating the device's sync relationships.
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This issue could be caused by a specific folder or item on the device. The issue persists unless the item or items are deleted. The item or items may be difficult to identify. Typically, a new synchronization relationship synchronizes successfully.
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